Tracking & Shipments
- How do I track my package?
Enter your PRO/Tracking number on the Track Page. You’ll see real-time location and status updates. - Why is my tracking not updating?
Scans happen at each hub. Please allow 2-4 hours between updates. If stuck for 24hrs, contact support. - What if my package is lost or damaged?
File a claim within 7 days of delivery via our Contact Page with photos and tracking number.
Shipping & Rates
- How are shipping costs calculated?
Based on weight, dimensions, distance, and service type. Get an instant quote on our homepage. - Do you offer international shipping?
Yes. Insporoute Logistics ships to 200+ countries. Customs fees and duties may apply. - Can I schedule a pickup?
Yes. Log in to your account and request pickup, or chat with us or send an email
Account & Payments
- What payment methods do you accept?
Credit/Debit Cards, Bank Transfer, and Cash on Delivery for select locations. - How do I update my address?
Go to Account Settings. For shipments already in transit, contact support immediately. - Do you offer business accounts?
Yes. Business accounts get discounted rates and monthly billing. Email quotes@insporoute.com
Contact Support
- Email: quotes@insporoute.com
Response within 2 hours - Live Chat: Available on bottom right